Business advisory · People · Ways of working

Where does work get stuck, and what should change first?

Trace one real workflow with the business owner and team. See where work waits, what information is missing, and which decision rights need clarification.

Ask about a session

We confirm fit, scope and fee before booking or payment · Online, approximately 75 minutes

A useful starting point when…

  • The team waits for the owner to approve routine decisions
  • Work stalls between people or teams
  • Information exists, but decision ownership is unclear
  • The same problem returns because the point of friction is still hidden

During the session

We choose one workflow and map what actually happens, from request and information through review, decision and handoff. We look at who sees what, who can decide, and when an issue should be escalated.

What to bring

Choose one recurring workflow, such as approving a quotation. Bring one recent example and the people who need to be involved. You do not need to prepare a process map or diagnose the cause in advance.

Afterwards

You should have a clearer shared view of where work stops, what information or authority is missing, and what to try first. Any written follow-up or further work is agreed separately before it begins.

Start with a familiar example

Try tracing a quotation approval. Ask where it is waiting, who has the information, and who has the authority to decide.

Read how to find the approval bottleneck →